Frequently Asked Questions (FAQ)
General
Is there a dedicated area for children on board?
Yes. There are spacious kids’ areas designed for different age groups, with activities and options that support families.
Is there a pharmacy / medical unit on board?
Yes. The ship has a medical clinic, and pharmacy support is provided through this clinic.
Is there internet on board?
Yes. Internet is available; package details may vary. The latest options are shared before and/or during the voyage.
Is babysitting available?
Yes. Paid babysitting may be available for ages 0–2; separate kids/teens areas are also available for other age groups.
Can guests bring a stroller?
Yes, you can bring your own stroller and baby carrier.
Cabins
Do you provide a complimentary baby cot?
A baby cot and linens may be available upon request. As availability can be limited, it’s best to request it at the time of booking.
Are towels provided in the cabin?
Yes. Standard towels are provided in the cabin; pool towels can usually be collected from designated towel points on the pool deck.
Are slippers provided in the cabin?
It may depend on the cabin category (e.g., available in some suite/villa categories).
Can we bring food/drinks into the cabin?
Yes, you may bring food/drinks into cabins and suites. Room service may also be available to order from the menu.
What type of power outlets are available in cabins?
Cabins may include more than one outlet type (e.g., Type C and Type G), making charging easier for different devices.
Is it possible to upgrade or change the cabin?
If availability allows, paid upgrades/changes may be possible. Please check with Guest Services.
Is room service free?
It can vary by cabin category. Some higher categories may include complimentary room service.
Which items are not allowed to bring on board?
For safety reasons, certain electrical items and flammable/hazardous products may not be permitted (e.g., irons, kettles, candles, cooking devices).
Dining
Which meals are included in the cruise fare?
Typically, main meals from breakfast to dinner are included. In addition to complimentary main dining venues, there may also be paid specialty restaurants.
Is smoking allowed in restaurants?
No. Smoking is not allowed inside restaurants. Designated smoking areas are provided on board.
Is baby food available on board?
Baby food may not always be standard. Children’s menu options may be available for certain age groups.
Which drinks might be complimentary during main meals?
Some packages may include basic options such as water and hot beverages. Availability varies by ship policy.
Are iftar and suhoor provided during Ramadan?
Yes, iftar and suhoor arrangements may be provided during Ramadan, depending on the itinerary and operations.
I have allergies/dietary requirements. Can you accommodate them?
Options such as gluten-free, vegetarian, sugar-free, or dairy-free may be available. We recommend informing the service team when ordering.
Entertainment & Activities
Is there a dress code on board?
There is usually no strict “one-size” dress code, but modest, smart-casual attire is recommended. Basic rules may apply (e.g., no swimwear in restaurants).
Is there a specific requirement for women’s swimwear?
For safety and suitability, non-transparent, swim-appropriate fabrics are recommended; materials like cotton/denim may be discouraged. Accessories may be restricted for safety.
Is support available for guests who don’t speak Arabic?
Staff typically provide service in Arabic and English; interpreter support may be available when needed.
What kind of programs are offered on board?
Daily schedules may include theatre shows, live performances, family activities, and kids’ programs.
Which activities are included, and which may be paid?
Many activities are included; some special classes, premium shows, or add-on experiences may be paid. Details are listed in the daily program.
Is there an arcade / game area?
Yes, an arcade/game area may be available. Some games may be charged to the cabin account via the room card.
Are board games available?
Board/card games may be offered in certain lounges; some areas may require reservations via the app.
Are there sports activities like a climbing wall?
Yes, some sailings include activities such as a climbing wall, with safety guidance provided by crew.
Are there adults-only areas?
Yes, certain areas may be restricted to 18+ guests (e.g., specific pools/sections or certain venues at set times).
Services, App & Payments
What can I do with the ship’s app?
You may use the app to view the daily schedule, make reservations, and track onboard spending.
Is there a minibar package?
Non-alcoholic minibar packages and snacks may be available. Some higher categories may include minibar.
How do payments work onboard? Is cash accepted?
Onboard purchases are typically charged to the cabin account and settled via the card on file. Cash may not be accepted. (Accepted cards/currencies may vary by sailing.)
Is there baggage / security screening?
Yes, baggage screening may be conducted for security. We recommend keeping valuables in your carry-on.
Pools & Areas
How are pools used? Are there women-only times/areas?
Some pools/areas may be adults-only, and women-only time slots may be scheduled. Family pools and children’s splash areas may also be available.
Are lifeguards available?
Pool areas may be monitored by staff; lifeguard policies can vary by ship and sailing.
Is there a separate area for teens?
Yes, there may be a dedicated teen area for ages 13–17. Some activities may be complimentary while others may be paid.