PRIVACY POLICY
Regarding the Protection and Processing of Personal Data
1. INTRODUCTION
As Selam Teknoloji Turizm Yatırım Anonim Şirketi ("Salam Cruises" or the "Company"), protecting the security and privacy of your personal data at the highest level is adopted as one of our main priorities.
This Privacy Policy is prepared to explain how the personal data collected through the www.salambooking.com, www.salamcruises.com platform ("Platform") is processed, with whom it is shared, and how it is protected.
By using the Platform, you declare that you have read this Privacy Policy and accept its content.
2. SCOPE
This Policy covers all personal information obtained and maintained within the Company's electronic systems:
- Personal information provided directly by you,
- Information collected automatically during your use of the Platform,
- Information obtained from third-party service providers.
3. COLLECTED PERSONAL INFORMATION
3.1. Directly Provided Information
Your following information may be collected during transactions such as account creation, making a reservation, or filling out contact forms:
- Account information: Name, surname, e-mail address, phone number,
- Payment information: Payment method and billing information (credit card information is not processed directly; it is securely transferred through authorized payment intermediaries),
- Travel information: Data regarding your passport, visas, and travel preferences.
3.2. Automatically Collected Information
The following technical data may be automatically recorded during your visit to the Platform:
- Usage information: Pages viewed, searches performed, navigation paths, and session durations,
- Location information: City/country information associated with the IP address; device location if the location sharing feature is activated,
- Device information: Operating system, browser type, screen resolution, device identifiers, and IP address,
- Cookies and similar technologies: Please review the Cookie Policy for details.
3.3. Information Obtained from Third-Party Sources
When you log into the Platform through third-party platforms such as Google, Facebook, or Apple, access to your profile information may be provided in accordance with the privacy policies of the respective platforms.
The Company is not responsible for the data processing practices of third parties.
4. PURPOSES OF USING PERSONAL INFORMATION
Collected personal information is used for the following purposes:
- Account creation and management,
- Provision of reservation and travel services,
- Meeting customer service requests,
- Sending approved commercial electronic messages and promotional content,
- Conducting analysis studies to increase service quality,
- Fulfillment of legal obligations and resolution of disputes.
5. THIRD PARTIES WITH WHOM PERSONAL INFORMATION IS SHARED
5.1. Service Providers
External suppliers supporting the provision of our services, authorized strictly limited to this purpose:
- Hosting companies that host site content and data,
- Call center and customer relationship management (CRM) systems,
- Payment service providers.
5.2. Business Partners
Only the necessary information is shared with our relevant business partners for the purpose of providing the services (tour, accommodation, flight, etc.) you choose on the Platform.
5.3. Legal Demands
In cases stipulated by the applicable legislation; mandatory information sharing can be carried out with courts, prosecutor's offices, tax authorities, and other authorized public institutions and organizations.
Except for the situations specified above and without your explicit consent, your personal information is not shared with any third party or organization.
6. INFORMATION SECURITY
Technical and administrative security measures required by the sector are implemented to protect your personal data against unauthorized access, disclosure, or modification.
Nevertheless, it should be noted that providing 100% security on the internet is not possible.
7. DATA TRANSFER
Collected data may be transferred abroad only in cases where it is mandatory for the provision of the service and by taking necessary security measures.
These transfers are carried out in accordance with the relevant provisions of KVKK.
8. RETENTION PERIOD OF PERSONAL DATA
Your personal data is maintained for the duration stipulated in the relevant legislation or required by the purpose of processing.
Upon the expiration of these periods, your data will be securely deleted, destroyed, or anonymized.
9. POLICY AMENDMENTS
The Company reserves the right to update this Privacy Policy without prior notice. Updates enter into force by being published on the Platform.
We recommend you to review the Policy regularly.
10. CORRECTING AND UPDATING YOUR PERSONAL DATA
By logging into your account, you can view, correct, and update your registered information. You can use the following contact information for all requests regarding your rights:
- E-mail: salam@salambooking.com